What conflict is and how to manage negative conflict, using the right method for the situation.

The skills to help you gain a solution to negative conflicts

The legal requirements when handling a grievance

Course Content:

• Types of conflict
• Bullying and Harassment
• 5 steps to preventing conflict
• Informal methods of managing conflict
• The standard grievance procedure
• The right to be accompanied
• Mediation, Arbitration and Conciliation 
• Case Studies
• Scenarios

Training carried out by our CIPD Qualified HR Professionals.