Replacements, Returns & Cancellation:

1. Please note that returns will not be accepted, nor refunds provided for any of the Masks, Ear defenders or Filters.  All sales are final. This is due to hygiene and health and safety reasons.
2. We endeavor to deliver all orders quickly and in full. Short deliveries and damages should be notified to us within three days of receipt of the order. We will of course replace damaged products in accordance with your statutory rights. Our returns department must be notified before goods are returned. Where goods are claimed to be defective or not as ordered we may ask for photographic evidence via email. 
3. Orders for dispatch may be cancelled any time prior to the despatch of goods without incurring any additional charges.
4. Please note that certain products such as respiratory equipment, filters, ear defenders, and plugs cannot be returned or exchanged for hygiene reasons unless they are faulty.

Refund Policy

1. We hope you will be pleased with your purchase.   Should you wish to return any products due to it being faulty, we will be happy to exchange them.  However, should we find the product not faulty then no refund will be issued.
2. If you are returning any item due to our error or because it is damaged or defective, we will refund the delivery charges incurred by sending the item to you and pay your cost of returning the item back to us.
3. If you would like to return any faulty or damaged products, please email info@safewiseuk.com or call 01922 279129.